These Terms of Service (“Terms”) govern your access to and use of neighborhoodgazette.town (the “Site”) and the products and services offered by DellVinci Innovations LLC, a New Jersey limited liability company (“DellVinci,” “we,” “us,” or “our”), publisher of The Neighborhood Gazette (the “Gazette”), the Town Card, and related print and digital advertising products (collectively, the “Services”). By using the Site or purchasing any Service, you agree to these Terms. If you do not agree, do not use the Services.
Sections
1. Services
DellVinci provides direct-mail and digital advertising services for local businesses, nonprofits, and organizations in our coverage area. The Services include but are not limited to:
- The Neighborhood Gazette — a printed community newspaper distributed via USPS Every Door Direct Mail® (EDDM) Retail to addressed and unaddressed households within selected route zones.
- Town Card — a printed, EDDM-distributed local advertising card.
- Front-Page Premium and Back-Page Gazette — premium ad placements within the Gazette.
- Web-only listings and feature articles — published on neighborhoodgazette.town.
- Founding Advertiser Program — a limited early-supporter tier with discounted rates and editorial features as described on our Site.
Specifications of each product (dimensions, slot count, household reach, mailing timeline) are described on the Site and on the order form for each product. We may update specifications from time to time; specifications in effect at the time of your purchase apply to your order.
2. Ad Purchases & Account Eligibility
2.1 Eligibility
You must be at least 18 years old, legally able to enter into binding contracts, and authorized to bind the business or organization for which you place an order. You agree the information you provide on the Site, intake forms, and order forms is accurate, current, and complete.
2.2 Per-Print Model
Each “print” equals one ad placement on one print run of one product, in one selected town. You may purchase one print or multiple prints; each ad placement is paid for separately, and prints may be allocated across one or more towns we serve.
2.3 Founding Advertiser Discount
The 10% Founding Advertiser discount applies when you purchase three (3) or more prints in a single order. The 10-print bonus (one (1) free print on print products, or two (2) free prints on web-only listings) applies when you purchase ten (10) prints in a single order. Bonus prints are non-refundable, are subject to category exclusivity at time of redemption, and have no cash value.
2.4 Category Exclusivity
For each print run of each product in each town, we will only sell one ad slot to a single business within the same sub-category (e.g., “Italian Restaurant,” “Plumbing,” “Family Dentistry”). Sub-categories are determined by us in good faith based on your business description on the intake form. Exclusivity is granted on a first-come, first-served basis, by town, by print run, for the count of prints you purchase. Competitors in the same sub-category may be placed on a waitlist for the next available print run in that town.
2.5 Founding Advertiser Rate Lock
The Founding Advertiser rate, once secured through a qualifying purchase (minimum 3 editions), is locked for the full term of your purchased package (3, 6, or 10 editions). Your per-edition rate will not increase during your active term. After your term concludes, you may renew at our then-current Founding Advertiser rate, subject to continued category availability in your town.
3. Printing & Delivery Policy
3.1 Production & Mailing Timeline
Once your final ad proof has been approved by you, production begins immediately. Your Gazette or Town Card typically mails to South Jersey homes within 7–14 business days of proof sign-off. We use USPS EDDM Retail for all mailings; USPS delivery timelines after drop-off are outside our control.
3.2 Proof Approval Window
You acknowledge and agree that your ad proof must be reviewed and approved within five (5) business days of delivery to you. Approvals received after this window may shift your placement to the next available mailing cycle. We will use commercially reasonable efforts to keep you informed of your mailing status throughout the process.
3.3 60-Day Mailing Guarantee
If your ad has not been mailed within sixty (60) calendar days of proof approval through no fault of your own (e.g., production delay on our end), you may at your option:
- roll your remaining editions to the next available mailing in your selected town(s);
- swap to an adjacent town, in which case we will credit you ten percent (10%) extra on the swapped edition as compensation for the inconvenience; or
- request a refund for the unmailed editions under Section 5.
3.4 Mailing & Production
Once an issue locks, printing typically takes two (2) to three (3) business days, after which the printed pieces are submitted to the United States Postal Service for EDDM Retail mailing. USPS delivery follows USPS’ own timelines, which we do not control. We do not guarantee household-level receipt by any specific date once a piece enters the USPS network.
3.5 Route Coverage
EDDM Retail mails to a USPS carrier route. Each Town Card run mails to approximately 2,500 households per route zone; each Gazette run mails to approximately 10,000 households per coverage zone. Towns larger than a single route zone may require multiple runs to achieve full town coverage. Coverage maps and route-zone schedules are published on the Site and updated periodically.
4. No Guaranteed Results
We do not guarantee any specific advertising result, response rate, lead volume, sales increase, return on investment, or other commercial outcome. Direct-mail and digital advertising response rates depend on many factors outside our control, including your offer, your creative, your industry, seasonality, weather, and your own follow-up speed and process.
Industry benchmarks (such as those published by the Data & Marketing Association) describe typical performance ranges for direct mail at large; they are not promises of your individual performance. Any examples or statistics shown on the Site are for illustration only and are not a representation, warranty, or guarantee of results you will achieve.
5. Payments, Refunds & Roll-Overs
5.1 Payment
Payment is due in full at the time of order via the payment processor displayed at checkout (currently Stripe, Inc.). All prices are in U.S. dollars. You authorize us and our payment processor to charge your payment method for the full amount of your order, including any applicable taxes. You are responsible for keeping your payment information accurate and up to date.
5.2 Refund Policy
You may request a refund of any prints in your order that have not yet been sent to the printer. Once an ad proof has been approved by you and the file has been sent to the printer, that print is non-refundable, because production and USPS postage have already been incurred on your behalf. Future, un-printed prints in the same package remain refundable under this policy until they are sent to print.
5.3 Roll-Overs & Pause
If you cannot use a print run for personal or business reasons, contact us. Worst case, your remaining prints stay on file and may be used at a later date, or refunded as described above. Roll-overs do not extend the Founder Rate Lock beyond the period described in Section 2.5.
5.4 Chargebacks
If you initiate a payment dispute or chargeback for a charge that is not refundable under these Terms (for example, a print that has already gone to production), we reserve the right to contest the dispute, suspend your access to the Services, and recover any costs we incur.
6. Content Responsibility
6.1 Your Content
“Your Content” means all logos, photos, copy, claims, offers, taglines, business information, contact details, URLs, QR-code destinations, and any other material you submit to us for use in the Services. You represent and warrant that:
- you own Your Content, or have all rights, licenses, and permissions necessary to allow us to print, publish, distribute, and reproduce it for the purposes of the Services;
- Your Content does not infringe any copyright, trademark, right of publicity, privacy, or other right of any third party;
- any claim, statistic, testimonial, price, or offer in Your Content is accurate, substantiated, and not misleading;
- any required licenses, certifications, or disclosures (e.g., NJ Home Improvement Contractor license number, real estate broker disclosures, professional license numbers) are included where legally required.
6.2 Editorial Discretion
We reserve the right to refuse, edit, or remove any ad or content that, in our reasonable judgment, is misleading, defamatory, discriminatory, sexually explicit, in violation of applicable law, harmful to readers, or inconsistent with the editorial standards of the Gazette. If we refuse content after payment, we will refund the affected print under Section 5.2.
6.3 Indemnification
You agree to defend, indemnify, and hold harmless DellVinci Innovations LLC, the Gazette, and our officers, employees, and agents from any claim, demand, loss, damage, or expense (including reasonable attorneys’ fees) arising out of Your Content or your breach of this Section 6.
7. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
- WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOST CUSTOMERS, OR LOST GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.
- OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID US FOR THE SPECIFIC PRINT GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages, so some of the above limitations may not apply to you.
7.1 Force Majeure
We are not liable for any delay or failure in performance caused by events beyond our reasonable control, including USPS service disruptions, postal rate changes, paper or supply shortages, fire, flood, weather, labor disputes, pandemics, governmental action, internet or hosting outages, or printer or vendor failure.
8. Intellectual Property
8.1 Our IP
The Gazette name, the Neighborhood Gazette logo, the Town Card name, the Site, all editorial articles written by our staff, layouts, templates, and the design of every issue are the property of DellVinci Innovations LLC. You may not reproduce, distribute, or create derivative works from our materials without our written permission.
8.2 Your IP
You retain all rights in Your Content. By submitting Your Content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, print, distribute, transmit, display, and publish Your Content in the Services and in marketing materials promoting the Services (e.g., a sample issue shown to a prospective advertiser). This license terminates for new uses upon your termination of these Terms; copies already printed and mailed, and historical web articles described in Section 8.3, may continue in their then-current form.
8.3 Permanent Web Articles
Web articles published as part of the Founding Advertiser Profile or any similar editorial program are intended to remain on the Site permanently to preserve their search-engine value. We do not commit to take down, archive, or rotate published web articles. If you require an article to be taken down (e.g., because your business has closed), contact us; we will consider take-down requests in good faith but are not obligated to remove published editorial.
9. Acceptable Use
You agree not to use the Services to:
- publish or distribute content that is unlawful, defamatory, fraudulent, threatening, harassing, or that violates the rights of any third party;
- publish content promoting illegal goods or services, multi-level marketing schemes, payday loans (except as permitted by law and properly disclosed), adult content, weapons or ammunition (except as permitted by law and properly disclosed), tobacco or vaping products to minors, or content prohibited by USPS regulations;
- impersonate another person or business or misrepresent your affiliation with any person or business;
- circumvent category exclusivity by submitting orders under multiple business names that are owned or controlled by the same party for the same town and issue.
10. Modifications & Termination
10.1 Changes to Terms
We may update these Terms from time to time. The “Last updated” date at the top reflects the current version. Material changes will be posted on the Site and, where reasonably practicable, communicated by email to active advertisers. Your continued use of the Services after a change constitutes acceptance of the updated Terms.
10.2 Termination by You
You may terminate your relationship with us at any time by ceasing to purchase new Services and not approving new ad proofs. Refund and roll-over rights described in Section 5 continue to apply.
10.3 Termination by Us
We may suspend or terminate your access to the Services if you breach these Terms, if a payment fails, or if we reasonably believe your continued use creates legal, financial, or reputational risk to the Gazette or its readers. We will refund any prints not yet sent to the printer in accordance with Section 5.2.
11. Governing Law & Disputes
11.1 Governing Law
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws principles.
11.2 Venue
Any action arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Camden County or Burlington County, New Jersey, and you consent to the personal jurisdiction of such courts.
11.3 Informal Resolution
Before filing any formal action, you agree to first contact us at info@neighborhoodgazette.town and give us thirty (30) days to resolve your concern in good faith.
11.4 Severability
If any provision of these Terms is held to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.
11.5 Entire Agreement
These Terms, together with any order forms, intake forms, and policies linked from the Site, constitute the entire agreement between you and DellVinci Innovations LLC regarding the Services and supersede all prior agreements or understandings.